Performance Indicators by Department
Accounts and Control
Percentage of Invoices Processed within 30 Days
Number of Days after Fiscal Year End to Publication of CAFR
Average Number of Days to Payment to Vendors Number of Days to Fiscal Close
Budgeting
Budget Presentation Index
Bond Rating Index
Auditing
Percentage of Recommendations or Alternatives Accepted
Human Resources
Percentage of Desk Audits Completed Within 60 Days
Percentage of Civil Service Examinations Completed within 180 Days
Personnel Appeal Board
Percentage of Appeals Resolved within 270 Days
Facilities Management
Percentage of Days with No Interruption or Loss of Service from the Utility Systems
Statewide Planning
Percentage of Actions Taken on Local Plans and Local Plan Updates within 255 Days from Date they are Accepted as Complete to Review
Percentage of Budget Programs with Performance Measures
New Affordable Housing Units
Percentage of children with Blood Levels Greater Than 10ug/dl for the First Time in Their Lives
Security Services
Number of Prison Escapes while Under the Jurisdiction of the Sheriffs
Number of Prison Escape Attempts while Under the Jurisdiction of the Sheriffs
Number of Prisoner Suicides while Under the Jurisdiction of the Sheriffs
Number of Prisoner Suicide Attempts while Under the Jurisdiction of the Sheriffs
Percentage of Writs Served Within Five Business Days from Time of Writ Service Request
Banking and Securities Regulation
Percentage of State-Chartered Institutions Examined in Substantial Compliance with Banking Code
Percentage of Other (Lending) Licensees in Substantial Compliance with Banking Code
Percentage of Investment Advisory Firms with a Place of Business in Rhode Island Examined in Substantial Compliance with the Securities Act
Commercial Licensing & Racing and Athletics
Percentage of Real Estate Licensees in Substantial Compliance with the Real Estate Code
Percentage of Auto Body Shops, Auto Wrecking Yards, and Auto Salvage Re-builders in Substantial Compliance with the Code
Percentage of Liquor Licensees in Substantial Compliance with the Code
Percentage of Tested Greyhounds, Testing Negative for Chemical Substances
Insurance Regulation
Percentage of Domestic Insurance Companies in Substantial Compliance with the Insurance Code (Market Conduct Examinations)
Board of Accountancy
Percentage of CPAs and PAs who meet Continuing Professional Education
Requirements in Accordance with R.I. General Law
Workforce Development Services
Adult Dislocated Worker Six Month Retention Rate Following Training
Workforce Regulation and Safety
Percentage of Limited Work Permits Assigned for Investigation Which Were Denied
Percentage of Boilers and Pressure Vessels Compliant with Code Upon Initial Inspection
Percentage of Elevators and Escalators Compliant with Applicable Codes
Income Support
Percentage of Initial Unemployment Insurance Claims Paid Within 35 Days
Percentage of Initial Unemployment Insurance Benefits Paid Accurately
Percentage of Wage Information Transferred to Other States within Five Calendar Days
Percentage of Temporary Disability Claims that are Authorized or Disallowed Within 21 Days from the Time the Claim is received
Percentage of Nonmonetary Determinations Receiving an Acceptable Grade with Regard to Completeness of Fact-Finding and Correctness
Injured Workers Services
Return to Work Rate
Percentage of Students Completing the Computer Skills Workshop who Pass the Proficiency Exam
Labor Relations Board
Percentage of Cases Resolved
Taxation
Percentage of Personnel Income Tax Refunds Mailed within 30 Days
Property Valuation
Percentage of Equalization Study Procedure Recommendations Implemented
Percentage of Municipalities Transmitting Real Estate Sales Data Electronically to the Office of Municipal Affairs
General Treasury
Percentage Difference Between Annual Return on Short Term Investments and 30-day U.S. Treasury Bills
Business Days Required to Issue a Replacement Check
State Retirement System
Annual Rate Return on State Pension Fund Investments
Unclaimed Property
Percentage of Unclaimed Property Returned to Rightful Owners
Average Number of Business Days Required to Process and Pay Valid Unclaimed Property Claims
Crime Victim Compensation
Average Number of Business Days Required to Process and Pay Claims to Victims of Violent Crimes from Award Notice
Ratio of Complaint Cases Successfully Resolved to Complaint Cases Filed
Percentage of Investigations Completed Within 180 Days of Filing
Percentage of Advisory Opinion Requests Responded to Within 30 Days
Percentage of Consumer Services Offered that Meet Completion Schedules
Percentage of Formal Written Reports of Motor Carrier Applications Completed within 60 Business Days of Filing
Annual Increase in Community Outreach Work Products as a Percentage of Baseline Year Community Outreach Work Products
Contacts Made to the Rhode Island Commission on Women’s Website as a Percentage of Baseline Year Contacts
Children’s Behavioral Health Services
Percentage of Children Admitted into a Psychiatric Hospital and Remain for 21 Days or Less
Percentage of Children/Youth Readmitted into a Psychiatric Hospital within 60 Days of Discharge
Juvenile Correctional Services
Percentage of Adjudicated and Detained Training School Youth Passing the General Education Development Exam
Percentage of Adjudicated Training School Youth Admitted During Fiscal Year After
Release within the Prior 12 Months
Child Welfare
Percentage of Children in Foster Care for Less than 12 Months Who Have Experienced Two or Fewer Placements
Percentage of Children Experiencing a Recurrence of Abuse and/or Neglect
Percentage of Children Reunified with Parents or Caretaker within 12 Months
Percentage of Children Re-entering Foster Care within 12 Months of Previous Placement
Percentage of Children Adopted within 24 Months of Removal from Home
Percentage of Elder Abuse Involving the Same Victim
Self-Neglect Percentage of Reports Involving the Same Victim
Family Health
Number of Births per 1,000 Teens Aged 15 through 17 in Rhode Island’s Core Cities
Percentage of Children with Blood Lead Levels Greater Than Ten ug/dl for the First Time in Their Lives
Percentage of Infants of Low Income Women Ever Breastfed
Percentage of Preschool Children with Complete Immunization
Number of Times Pediatrics Providers Access KIDSNET
Environmental Health
Percentage of Population Served by Public Water Systems in Full Compliance
Number of Food Borne Illnesses per 100,000 Population
Health Laboratories
Number of Samples per 1,000 that need to be Re-collected Due to Quality Control Problems Proficiency Test Results Found Acceptable
Percentage of Human Specimen Test Results Found Acceptable
Community Health and Equity
Percentage of Rhode Island Adults Above 18 Who Smoke
Percentage of Rhode Island Adolescent Students in Grades Nine through Twelve who Smoke
Percentage of Program Eligible Women Age 40-60 Receiving Pap Smears
Percentage of Diabetic Patients of Rhode Island Chronic Care Collaborative (RICCC) Participants who Have Received at Least One Hemoglobin A1c in the Past Twelve Months
Average Hemoglobin A1c for Diabetic Patients of RICCC Participants
Number of AIDS/HIV Deaths per Year in Rhode Island
Percentage of Active Tuberculosis Cases Completing Therapy
Central Management
Percentage of Homeless Families Placed in Permanent Housing Which Do Not Return for Services
Child Support Enforcement
Current Child Support Collected as a Percentage of Current Child Support Owed
Individual and Family Support
Percentage of Persons Receiving Services Under an IPE Achieving an Employment Outcome
Percentage Accuracy of Disability Determination Adjudications – Office of Rehabilitation Services
Veterans’ Affairs
Veterans’ Home Compliance with Health Department Survey Standards - Rhode Island Veterans’ Home
Percentage of Persons Completing the Veterans’ Transitional Supportive Program Who Secure Housing by Program End
Health Care Quality, Financing and Purchasing
Length of Stay Various Diagnoses
Medical Benefits
Neonatal Intensive Care Unit Admissions per 1,000 Live Births
Number of Physician Office Visits per RIte Care Enrollee
Number of Emergency Room Care Visits per 1,000 RIte Care Enrollees
Number of Hospital Days per 1,000 Rite Care Enrollees
Family Independence Program
Percentage of Family Independence Program Families with Earned Income
Job Retention Rate for Family Independence Program Families No Longer Receiving Cash Assistance
Services for the Developmentally Disabled
Percentage of Persons Surveyed by Parents and Friends for Alternative Living Indicating Satisfaction with Services Provided
Percentage of Persons with Disabilities Who Understand Their Basic Human Rights
Percentage of Persons with Disabilities Who Know What to Do If They Are Victims of Abuse
Percentage of Persons with Disabilities Who Have Had an Annual Physical Exam
Percentage of Persons with Disabilities Who Have Seen a Dentist Within Six Months
Integrated Mental Health Services
Percentage of People Served Who Agree or Strongly Agree They are Better Able to Control Their Lives
Percentage of People Served Who Are Very Satisfied, and Who are Somewhat Satisfied with Their Housing
Percentage of People who have had an annual Exam within 12 months
Hospitals and Community Rehabilitative Services
Medication Errors per 10,000 Orders Filled by the Pharmacy
Acquired Pressure Ulcers as a Percentage of the Total Patient Population
Patient Falls Per 1,000 Patient Days
Substance Abuse
Percentage of Surveyed Tobacco Outlets Selling Tobacco Products to Youth Under Eighteen
Percentage of Survey Sites Selling Alcohol to Youth Under 21
Percentage of People on Methadone who have had an Annual Exam within 12 Months
Percentage of Interpreter Requests Filled with at Least 72 Hours Notice
Percentage of Information Requests Responded to with Relevant Information or Referral Within One Week
Percentage of Legislation Affecting Deaf and Hard of Hearing Citizens Favorably Disposed
Cumulative Percentage Increase in the Number of Persons or Organizations Receiving Rhode Island Developmental Disabilities Council Newsletter from FY 1997 Levels
Percentage of State Legislation Affecting Persons with Disabilities that Is Favorably Disposed
Amount of Contracts Awarded to Disability Business Enterprises and Rehabilitation Facilities
Average Number of Business Days from Receipt of Intake Questionnaire Official Charge
Percentage of Treatment Rights Cases Favorably Disposed
Percentage of Involuntary Petitions Filed that are Withdrawn or Dismissed
Percentage of Confidentiality and Medical Records Cases Favorably Disposed
Administration of the Comprehensive Education Strategy
Percentage of RI Public High School Parents Reporting that the School Engages Parents on School Committees such as Curriculum, Budget and School Improvement
High School Students Reporting the Extent to Which their Schools Sometimes Experience Instruction as “Integrated and Interdisciplinary”
Percentage of Adults Enrolled in Workforce Investment Act Funded Adult Education Programs who Achieve Competency at the Next Literacy Level.
Davies Career and Technical High School
Percentage of Davies Students Who Drop-Out
Metropolitan Career and Technical School
Percentage of Metropolitan School Students Who Drop-Out
Education Aid
Average Index Proficiency Score for English Language - High School Level - Urban Districts
Average Index Proficiency Score for English Language – High School Level – All Other Districts
Average Index Proficiency Score for Mathematics - High School Level - Urban Districts
Average Index Proficiency Score for Mathematics - High School Level - All Other Districts
Average Index Proficiency Score for English Language – Middle School Level – Urban Districts
Average Index Proficiency Score for English Language – Middle School Level – All Other Districts
Average Index Proficiency Score for Mathematics - Middle School Level – Urban Districts
Average Index Proficiency Score for Mathematics - Middle School Level – All Other Districts
Percentage of Rhode Island High School Student Who Graduate From the 12th Grade
Average Annual Attendance Rate for Elementary Schools
Average Annual Attendance Rate for Middle Schools
Central Falls School District
Percentage of Central Falls Students who Drop-out
Public Higher Education
Enrollees Ages 18-24 as a Percentage of State Population Aged 18-24 (URI, RIC, CCRI)
Percentage Change In-State Tuition and Mandatory Fees from Previous Year (URI, RIC,CCRI)
Minority Enrollment as a Percentage of the Student Body (URI, RIC, CCRI)
Percentage of Nursing Students Passing State Licensing Exams (URI, RIC, CCRI)
Six-Year Graduation Rates at URI and RIC; Student Success Rate at CCRI
First Year Retention Rates of First-Time, Degree Seeking Freshmen (URI, RIC, CCRI)
Individuals Benefiting from Council-Assisted Programs
Number of Artists Participating in Council-Assisted Programs
Actual Operational Hours Spent as a Percentage or the Operational Goal of 1,820 Annually
Irradiation Sample-Hours Provided as a Percentage of the Research Goal of 20,000 Annually.
Scholarships and Grants Program
Percentage of Eligible Students Receiving Grants
Average Grant Award
State Grant as a Percentage of Unmet Need Prior to State Grants
Cumulative Percentage of the Estimated 2,500 Historic Properties Nominated to the National Registry Annually
Public Attendance at Heritage Program Assisted Events Attendance as a Percentage of the Baseline Year Attendance
Percentage of Projects Reviewed within Fifteen Business Days of Review Request
Percentage of Completed Tax Credit Applications Reviewed Within Thirty Business Days from Time of Submission
Average Annual Household Viewership of WSBE-TV/Rhode Island PBS Programs (Weekday Daytime, Primetime, All Day)
Criminal
Percentage of Cases Dismissed
Institutional Corrections
Escapes, Attempted Escapes and Acts of Absconding per 1,000 Inmates in the Average Daily Population
Violent Incidences per 1,000 Inmates in the Average Daily Population
Percentage of Substance Abuse Treatment Program Completers Drug Free Within Six Months of Completion
Percentage of Tests for Illegal Substances that are Positive
Community Corrections
Percentage of Closed Cases Successfully Completing Terms of Home Confinement or Electronic Monitoring Parole
Supreme Court
Disposition Rate of Appeal Cases
Superior Court
Percentage of Felony Cases Annually Disposed of within 180 Days
Disposition Rate of Civil Cases
Family Court
Percentage of Wayward/Delinquent Cases Suitable for Non-Judicial Processing Diverted or Referred to Court within 45 Days
Percentage of Wayward/Delinquent Cases Requiring Court Involvement Adjudicated within 180 Days
Percentage of Dependency/Neglect/Abuse Cases Adjudicated within 180 Days of Filing
Percentage of Juvenile Termination of Parental Rights Cases Adjudicated within 180 Days of Filing
Percentage of Domestic Cases Disposed of Within 365 Days
District Court
Percentage of Misdemeanor Cases Disposed of within 60 Days
Traffic Tribunal
Percentage of Summonses Disposed within 60 Days
Workers’ Compensation Court
Percentage of Workers’ Compensation Cases that are Disposed of at Pretrial Within 90 Days
Percentage of Workers’ Compensation Cases that are Disposed of at Trial Within 360 Days
National Guard
Percentage of National Guard Facilities Compliant with Code
Percentage of Army National Guard Facilities that Meet or Exceed Army Standards
Percentage of Authorized Strength (Air National Guard)
Percentage of Authorized Strength (Army National Guard)
Percentage of CDSTARS Remote Station Responding
Average Number of Seconds Required to Answer and Transfer Incoming Wireless Calls to Secondary Public Service Answering Points
Fire Fatalities in Rhode Island
Percentage of Verified Complaints Disposed of within 90 Days of Docketing
Percentage of Municipal Police Departments with the Records Management Software that is interfaced with Justice Link (Courts)
Percentage of Noncompetitive Formula Grant Applicants Provided an Official Response
Within Five Business Days of Completed Application
Percentage of Discretionary Grant Applicants Provided an Official Response within 75
Business Days of Completed Application Date
Grade Point Average for Recruit Classes
Persons Ejected from Vehicles
Safety Violations Found for Every One Hundred Vehicles Inspected
Overweight Violations per One Hundred Vehicles Weighed
Percentage by which Attorney Caseload Exceeds National Standards for Felonies
Percentage by which Attorney Caseload Exceeds National Standards for Misdemeanors
Average Percentage of the Continuing Legal Education Requirement Fulfilled with Public Defender Sponsored Courses (All Attorneys)
Office of the Director
Cumulative Percentage of Land Acquisition Goal of 17,850 Acres Actually Acquired
Bureau of Natural Resources
Quahog Biomass in Metric Tons as a Percentage of Biomass Required for Stock to be Self-Sustaining
Percentage of Rhode Island Agricultural Samples meeting State and Federal Standards
Percentage of R.I. Communities on Designated Levels in the Urban Forestry Program
Bureau of Environmental Protection
Percentage of Sites Suspected or Identified as Contaminated that Are Cleaned Up
Percentage of Operating Permit Programs that Are Inspected Annually for Compliance with Air Quality Standards
Percentage of Facilities with Emission Caps that Are Inspected Annually
Average Number of Days Required to Process Wetlands Permits from Receipt of Application to Final Decision Date
Cumulative Percentage of Shoreline Miles with Designated Right-of-Way Sites
Number of Houses Remaining at the Big River Management Area
Emergency Water Connections Established per Year
Cumulative Percentage of Draft Water Studies Received
Infrastructure/Engineering
Number of Vehicle Crash Fatalities Per 100 Million Vehicle Miles Traveled
Vehicle Crash Injuries Per 100 Million Vehicle Miles Traveled
Linear Feet of State Sidewalk Retroffited to Conform to Americans with Disabilities Act Regulations
Percentage of State Roadways and Sidewalks Swept Annually (By July 1)
Percentage of State Roadway Miles Whose Pavement is Rated as Good or Excellent
Number of Rhode Island Bridges Listed as Structurally Deficient
